FAQ

1. How can I place an order?
To place an order, add the desired products to your shopping cart, then proceed to the checkout section. Fill in the required delivery details and select your preferred payment method. After confirming your order, you will receive a confirmation email.

2. What payment methods do you accept?
We accept the following payment methods:

• Cash on Delivery (Pay when the package arrives)
• Bank Transfer
• Credit/Debit Card (Visa, MasterCard, Visa Electron, Maestro) using the 3D Secure system for additional security.

3. What is the delivery timeframe?
Standard delivery takes 1-2 working days from order confirmation. During busy periods, such as holidays or promotional events (e.g., Black Friday), delivery may take between 7 and 10 working days.

4. What are the shipping costs?
Shipping costs are calculated based on the destination, package weight, and chosen delivery method. For domestic deliveries, rates start at 25 RON, and for international deliveries within Europe, costs start at 100 RON.

5. Do you deliver outside of Romania within the European Union?
Yes, we deliver to all countries within the European Union. Shipping costs for international orders vary depending on the country and the weight of the product.

6. Can I modify or cancel my order after it has been placed?
Once an order has been placed and processed, it can no longer be modified or canceled. If you wish to make changes or cancel your order, please contact our customer support team immediately.

7. How can I track my order status?
After your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your package on the courier's website.

8. What should I do if the product I ordered is defective or incorrect?
If a product is defective or does not match your order, please contact our customer support team within 48 hours of receiving the package to initiate the return or exchange process.

9. How can I return a product?
Products can be returned within 14 days of receipt, in accordance with current legislation. To return a product, please contact us to receive instructions and the return form. The product must be unused and in its original packaging.

10. How can I obtain an invoice for my order?
An invoice is automatically generated for every order and will be sent to your email immediately after processing. If you have not received it, please contact us and we will send you a copy.

11. How can I contact customer support?
You can reach our customer support team via email at [email protected] .Our working hours are Monday to Friday, from 09:00 to 18:00.

12. Do you offer discounts or promotions?
Yes, we occasionally offer special discounts and promotions. We recommend subscribing to our newsletter to stay updated on our latest offers.